Why we do what we do... We have the best customers!!
5 out of 5 STARS Review by Al a. in Monroe Project: Repair Natural Gas or Propane Furnace /Forced Air Heating System
What a great company to work with. Jeff came out to our house, in Monroe, and fixed our furnace problem in no time at all. I can't thank you all enough. Especially Jeff. Your company had taken care of a problem that two other companies could not do in two weeks. I have referred you all to everyone I know! I will never call anyone else. Jeff was professional and I swear he fixed the problem before he even got to the house. Incredible! If you only knew the run around I got from the other companies and on top of that they did not seem concerned that me and my family have been without heat for 2 and a half weeks. Jeff made it a priority to get out there and get us some warmth! You all ROCK! AL
5 out of 5 STARS Review by Stan H. in Kirkland Project: Repair Natural Gas or Propane Furnace /Forced Air Heating System
Jeff and his staff were outstanding. Good response time and communication. Good price, knowledgeable techs, honest with high integrity. Truly strive for good service and customer satisfaction
I can't say enough to describe the outstanding service provided by Jeff and Dani. I was impressed with Jeff after my initial service, but my recent experience solidified my opinion. Response time and their customer service attitude is the best I have ever experienced from ANY service provider. Pilchuck is definitely my go to company for heating and A/C
5 out of 5 STARS Review by Robert W. in Mount Vernon Project: Install a Central Heat Pump System
I have used Jeff and his Company twice. Once for a new gas furnace and once for a new heat pump, with AC. Both times from the estimate to the completed project Pilchuck Heating came through like the pro's they are. Installation was great. After the job cleanup was perfect. I can't recommend them highly enough! By the way I used to live in Everett.
5 out of 5 STARS Review by Lindsey J. in King Project: Repair Natural Gas or Propane Furnace /Forced Air Heating System
My furnace was making a strange smell. It hadn't been serviced or maintained in a couple years. I found a Groupon and called the company. I left a message and had a phone call back within 25 minutes. Even better was that a technician was in my area with a window of time. I was able to get an appointment in an hour. Jeff showed up promptly and addressed all my concerns. I'm always afraid that I'm going to get the "You have to buy everything Fear Speech" like if I don't buy this, or fix this my house is going to blow up. But that wasn't the case with Jeff. He explained clearly the issues with my furnace, proper maintenance and filter replacement. I felt very confident when he left. My big dog also liked him which is a huge plus. I've already recommended him to several people.
5 out of 5 STARS Review by Michael R. in Scottsdale Project: Install Natural Gas or Propane Furnace / Forced Air Heating System
Earlier this month our 30 year old furnace finally decided to show that it was time to replace it. Unfortunately when this happened, we learned that our previous long time furnace contractor had retired 2 years earlier so I had to look around for a replacement.
My wife found a great offer on Amazon Deals from Pilchuck Heating that offered a new furnace with installation for half what we had been quoted for the same Coleman unit by other HVAC contractors.
Doing some research, I found that Pilchuck had better reviews than most other heating contractors with the only complaint being slow response to calls. My guess (from knowing other business owners who have offered similar type deals) is that all of the complaints for lack of responsiveness were simply a matter of people not giving a business sufficient time to respond or expecting them to call back within minutes (even on days they are closed).
I called shortly after she made the purchase and Jeff called me back the next day to schedule a site inspection for the following day (Friday). He showed up on time and took about 15 minutes to inspect our old unit and to take the necessary measurements and schedule the installation for the following Monday.
The installers likewise showed up on time and promptly got to work. The installation took a few hours longer than estimated because our mechanical room is on the second floor and is a tight fit with our water heater and laundry in the same space.
Ultimately they did a very nice job of installing the new unit which works great, heats better, more evenly and is much quieter than our old unit.
Couple of weeks after the installation, we did have some problems with the unit but Jeff called back the following day after leaving him a message and promptly came out to inspect the unit. Made a slight change to the fan speed and things seem to be working great now.
Having dealt with numerous contractors over the years, I like Jeff with his being very professional, straight forward and not a customer BS in order to up sell or over charge for services. Having asked about the cost of doing some add ons that were not covered in the cost of the Amazon Deal, he gave me very reasonable quotes for those.
Based on our experience, we will call on Jeff and Pilchuck Heating to handle the servicing and maintenance of our new furnace.
5 out of 5 STARS Review by Caprice S. in Olympia Project: Install Natural Gas or Propane Furnace / Forced Air Heating System
Our 36 year old furnace died and the folks at Pilchuck heating were terrific guiding us through the process of replacing it. They were incredibly patient with our MANY inquiries on different furnaces and filters (son has allergies) and were equally patient with our crazy schedule and getting the installation set. Could not have asked for a better furnace purchasing experience.
5 out of 5 STARS Review by Jacy A. in North Bend Project: Repair Natural Gas or Propane Furnace /Forced Air Heating System
I had just received an offer on my house and as part of the inspection process I was asked to get my furnace serviced. I found a deal on amazon local and these guys came out and did a fantastic job. I have recommended them to many people.
4.83 out of 5 STARS Review by James C. in Seattle, WA Project: Repair Natural Gas or Propane Furnace /Forced Air Heating System
Great product, smooth installation. Would defintely recommend.
5.0 out of 5 STARS Review by Tim S. in Maple Valley, WA Project: Install Natural Gas or Propane Furnace / Forced Air Heating System
Sales, Price, Installation absolutely superb. Very knowledgeable installation team took time to explain everything they were doing. Fixed existing construction mistakes, then installed the system. Came in on-time and under the quote! From the initial call from Jeff to the final cleanup was a breeze. Definitely looking forward to them installing my A/C next year.
5.0 out of 5 STARS Review by Rose C. in Auburn, WA Project: Install Natural Gas or Propane Furnace / Forced Air Heating System
Very easy to work with.
4.83 out of 5 STARS Review by Alexander E. in Bellevue, WA Project: Install a Central Air Conditioning System
Very professional and polite crew. Started and finish the job on time as promissed.
5.0 out of 5 STARS Review by Adam R. in Redmond, WA Project: Install or Replace Ductwork
I found Pilchuck to provide excellent service, on time, and for the correct price. We will definitely be using themfor our HVAC and heating solutions in the future.
5.0 out of 5 STARS Review by Mike S. in Kent, WA Project: Install or Replace Ductwork
JEFF WAS VERY PROFESSIONAL. HE WAS HONEST ABOUT THE WORK AND I WILL HAVE HIM BACK FOR ALL MY FURNACE NEEDS.
5.0 out of 5 STARS Review by Barb A. in Snohomish Project: Heat Pump - Repair or Service - For Business
They were really good and were really clean, they did not leave any mess. Very nice and polite and very helpful with all of my questions.